Frequently Asked Questions
Moving can bring up a lot of questions, and we're here to make things as smooth as possible. Below, you’ll find answers to some of the most common queries we get at Cool Cat Removals. Whether you’re wondering about pricing, packing, or what to expect on moving day, this is the place to start. If you don’t see your question here, feel free to get in touch, we’re always happy to help.
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We're based in Clayton, so we mainly focus on Melbourne’s South, South East, and Eastern suburbs — but we don’t stop there. From nearby neighbourhoods to regional areas and even interstate moves, we’ve got you covered. Simply fill out our quick online form or give us a call to tell us where you’re heading—and we’ll take care of the rest.
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Rain or shine, we’re dedicated to moving you safely and on schedule, no matter what the weather throws at us.
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When we arrive, we’ll take a quick walk through your home to plan the move and learn what matters most to you. Whether it’s carefully protecting grandpa’s handmade table or setting up baby’s cot first, our team handles every detail, so all you have to do is decide which room to relax in first.
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We carefully wrap every fragile item in a thick moving blanket, secure it with shrink wrap, and treat it as if it were priceless.
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No, we consider stairs and difficult access a normal part of the moving process.
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We’re fully insured, covering both transit and public liability. There’s no extra cost to you. Insurance is simply part of the service we provide.
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No deposit needed. We only ask for payment once your move is complete and you’re happy with our service.
