Privacy Policy

ABN: 64 654 922 335Phone: 0476 682 638

Address: 66/266 Osborne Ave, Clayton South VIC 3169

Email: quotes@coolcatremovals.com.au

Last updated: 29.06.2025

Your Privacy Matters to Us

At Cool Cat Removals, we are committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, store, and protect the information
you share with us, whether through our website, in person, over the phone, or by email.

1. What We Collect

We only collect information that’s necessary to provide you with our services. This may include:

• Your name

• Email address

• Phone number (home, work, or mobile)

• Residential or mailing address

• Business contact details (if applicable)

We may collect this information through:

• Our website contact forms

• Phone calls and consultations

• Emails and text messages

• In-person meetings or event attendance

• Invoices or receipts

2. How and Why We Collect It

We collect your information by fair and lawful means and always with your knowledge or consent. We only use your information for the purposes it was provided, including:

• Managing bookings and customer service

• Confirming delivery or collection details

• Sending quotes, invoices, or updates

• Marketing our services to those who’ve requested or expect it

• Fulfilling legal and regulatory requirements

3. Storage and Security

Your information is securely stored using a trusted third-party data storage provider.

We take all reasonable steps to:

• Keep your data safe from loss, misuse, unauthorised access or disclosure

• Ensure our third-party storage providers meet high security standards

• Only retain your information for as long as needed to deliver services to you

4. When We Share Your Information

We do not share your personal information with any third parties, unless:

• It is required by law (e.g. under the Privacy Act 1988 (Cth))

• You have given us permission to do so

• It is necessary to deliver a service you have requested

5. Direct Marketing

We may use your personal details to send you:

• Service reminders

• Helpful tips and moving guides

• Special offers and promotions

But only if:

• You’ve provided your information directly to us

• You would reasonably expect to receive such communication from us

We make it easy to unsubscribe at any time by clicking the unsubscribe link in our

emails or by contacting us directly at quotes@coolcatremovals.com.au.

6. Your Rights and Choices

You have the right to:

• Know what personal information we hold about you

• Access or correct your information at any time

• Request that we delete your data if it’s no longer needed

• Withdraw consent for us to use your data for marketing

Just reach out to us at quotes@coolcatremovals.com.au and we’ll respond promptly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on

our website at: www.coolcatremovals.com.au/privacy-policy

Have Questions?

We’re always happy to help.

Email: quotes@coolcatremovals.com.au

Call: 0476 682 638