Packing Terms and Conditions

ABN: 64 654 922 335

Phone: 0476 682 638

Address: 66/266 Osborne Ave, Clayton South VIC 3169

Website: www.coolcatremovals.com.au

Email: quotes@coolcatremovals.com.au

Last updated: 29.06.2025

1. Definitions

In these Terms and Conditions:

• Acceptance means the Hirer’s agreement to the Offer to hire Equipment from Cool

Cat Removals.

• Additional Equipment refers to any extra packing equipment requested.

• Cancellation means written cancellation (by email) of the agreed hire.

• Cancellation Fee means 20% of the hire fee if cancelled within 3 working days of the

delivery date.

• COD means cash on delivery.

• Contract is the agreement between You (the Hirer) and Cool Cat Removals (the

Owner).

• Day means a calendar day.

• Delivery Address means the site listed in your agreement.

• Deposit means any upfront sum listed in your quote.

• Dry Hire means Equipment hire without labour.

• Duty refers to any applicable legal fees or taxes.

• Equipment includes all boxes, crates, tools, and other packing materials described in

your order.

• Essential Term refers to key obligations in this agreement.

• GST refers to Goods and Services Tax.

• Effective Control means responsibility for the Equipment during the hire period.

• Hire Fee is the cost (excluding GST) for the hire period.

• Hirer is You, the person or company hiring the packing Equipment.

• Offer refers to any quote or request You accept.

• Owner refers to Cool Cat Removals.

• Period of Hire starts at delivery and ends at collection of Equipment.

• Service Area is within a 50km radius of Melbourne CBD.

• Services refers to packing, delivery, collection, and related labour.

• Site is the address where the Equipment is delivered.

• Special Conditions are any additional written terms in your quote.

• Venue means the location of packing use.

• Wet Hire means hire including packing/removal services by our team.

2. Acceptance

2.1. This Contract is binding upon acceptance of the goods or confirmation of the

booking.

2.2. We reserve the right to withdraw any Offer prior to delivery.

2.3. Your acceptance (written or verbal) forms the basis of this Contract.

2.4. Anyone accepting on your behalf is considered your authorised agent.

3. Terms of Payment

3.1. All Hire Fees must be paid as specified in your quote. We may require full payment

upfront or COD.

3.2. If payment is not made on time, delivery may be withheld.

3.3. Early payment discounts may apply if stated in the quote.

3.4. A valid photo ID (driver’s license or passport) is required upon delivery.

4. The Equipment

4.1. Equipment always remains the property of Cool Cat Removals.

4.2. We do not guarantee the suitability of Equipment unless specifically stated.

4.3. You must report shortages or damage within 24 hours of delivery.

4.4. When under your control, you must:

• (a) Use the Equipment with care;

• (b) Return it in good condition on time;

• (c) Make Equipment available for collection in clean, working order;

• (d) Not tamper with, modify or repair it;

• (e) Be liable for accidental or malicious damage and theft;

• (f) Keep the Equipment secure and not loan or subhire it;

• (g) Not remove labels or ID marks.

4.5. You will be charged full replacement value for any lost, stolen, or unreturned items.

4.6. Failure to return items grants Cool Cat Removals the right to enter the premises and

recover Equipment. You indemnify us from any claim or liability related to this recovery.

4.7. Daily charges will apply until the Equipment is returned or compensated for.

5. Services

5.1. If we are providing packing services, you must:

• (a) Ensure access to the Site at scheduled times;

• (b) Allow time for both delivery and collection;

• (c) Ensure a safe working environment.

5.2. You are responsible for all Equipment from the moment it enters your possession.

5.3. You must ensure:

• (a) The Site is suitable and accessible for packing use;

• (b) Any facilities (e.g. lift access) are functional and safe.

5.4. Free delivery and collection applies within 25km of Clayton South. Outside this

radius, standard Service Area charges apply.

5.5. Hire extensions must be approved prior to the collection date.

6. Default Events

6.1. You are in default if:

• (a) You breach the agreement and fail to remedy within 7 days;

• (b) You breach an Essential Term;

• (c) You are declared bankrupt or insolvent (business or personal).

6.2. We may repossess Equipment without notice in case of default.

6.3. You indemnify us for any costs, damage or claims related to recovery of our

Equipment.

7. Warranties

7.1. Unless stated otherwise in writing, no warranties are provided regarding Equipment

suitability.

7.2. Statutory warranties under the Competition and Consumer Act 2010 (Cth) that can

be excluded, are hereby excluded.

7.3. If a warranty claim is applicable, our liability is limited to:

• (a) Replacement Equipment;

• (b) Payment of replacement cost; or

• (c) Refund of Hire Fee.

8. Limitation of Liability

8.1. We are not liable for:

• (a) You hiring the wrong Equipment or quantity;

• (b) Delays in delivery;

• (c) Damage caused by your handling or negligence.

8.2. You indemnify us for any injury or damage to third parties due to unsafe conditions

on your Site.

8.3. If any Equipment (such as crates or boxes) is damaged upon delivery, you must

notify us within 1 business day or it will be deemed accepted in good condition.

9. Cancellation

9.1. Cancellation must be in writing via email.

9.2. You must clearly list what Equipment is being cancelled.

9.3. A 20% Cancellation Fee applies if cancellation is within 3 working days of delivery.

10. Deposit

10.1. We may require a deposit as part of your booking. This must be paid before

acceptance is valid.

10.2. Deposits may be applied against Hire Fees or used to cover Cancellation Fees.

11. No Sale and Ownership

11.1. This agreement is a hire-only contract. It does not confer ownership, purchase

rights, or lease-to-buy arrangements.

11.2. You acknowledge that all Equipment is the sole property of Cool Cat Removals.

12. Applicable Law

12.1. This agreement is governed by the laws of Victoria, Australia.

Need help or clarification?

Email: quotes@coolcatremovals.com.au

Call: 0476 682 638

Visit: www.coolcatremovals.com.au