Removals Terms and Conditions
ABN: 64 654 922 335
Phone: 0476 682 638
Address: 66/266 Osborne Ave, Clayton South VIC 3169
Website: www.coolcatremovals.com.au
Email: quotes@coolcatremovals.com.au
Last updated: 29.06.2025
1. Definitions
In these conditions:
1.1 “We”, “Us”, and “Our” means Cool Cat Removals, the party entering into the
agreement for Services, and includes the party to whom Our quotation is addressed and
by whom acceptance is signed.
1.2 “You” and “Your” refer to the customer receiving the Services.
1.3 “Goods” means all furniture and other effects to be moved, packed, or stored.
1.4 “Services” means all work undertaken by Us in relation to the Goods, including
removal, packing, and (if applicable) storage.
1.5 “Subcontractor” means any third party (excluding Our employees) engaged by Us to
perform any part of the Services.
1.6 Words in the singular include the plural and vice versa; words referring to one gender
include all genders.
2. We Are Not Common Carriers
We are not common carriers and accept no liability as such. We may refuse to quote or
carry certain goods or persons at our discretion.
3. Your Obligations and Warranties
3.1 Accuracy of Information – You warrant that all information provided is accurate. If
inaccurate details lead to delays or increased effort, You agree to cover the additional
charges.
3.2 Ownership – You warrant that You either own the Goods or are legally authorised to
act on behalf of the owner.
3.3 Presence at Job Site – You or an authorised person must be present at both pickup
and delivery locations.
3.4 Dangerous Goods – You must disclose any dangerous, flammable, corrosive, or
pest-attracting items in writing before the move. Undisclosed items may be refused or
destroyed without liability.
3.5 Fragile and Valuable Items – You must notify Us in writing prior to the move of any
fragile, brittle, or high-value items (e.g. art, jewellery, collectibles, items over $1,000).
3.6 Goods Left Behind – It is Your responsibility to ensure all intended Goods are moved
and nothing is taken by mistake.
3.7 Threatening Behaviour – Any threat or perceived threat toward Our team may result
in immediate termination of services. You remain liable for charges up to that point.
4. Carriage and Subcontracting
4.1 Transport Method – We may transport Goods by any reasonable method or route.
4.2 Use of Subcontractors – We may engage subcontractors and remain responsible for
their actions.
4.3 Limited Liability Extension – All liability limitations that apply to Us also apply to Our
subcontractors and employees, as though they were party to this agreement.
5. Delivery
5.1 We will only deliver Goods to You or an authorised party. If access is denied or no
one is available to receive the Goods, We may move items to an alternate location or
storage at your cost.
6. Charges and Payments
6.1 Additional Work or Delays – Extra charges may apply if Your move varies from the
agreed scope or if We experience delays outside Our control.
6.2 Change of Date – If You change the agreed date or Your Goods aren’t ready, We may
charge a reasonable fee.
6.3 Third-Party Payments – If a third party fails to pay within 7 days, You accept
responsibility for the invoice.
6.4 Late Payment Fees – Payments overdue by 30 days incur interest at 2% above the
Penalty Interest Rates Act 1983 rate.
6.5 Lien and Sale of Goods – Goods are held under a lien until all charges are paid. If
unpaid for over 5 weeks, We may sell the Goods after 28 days’ written notice.
6.6 Debt Recovery Costs – You are liable for all legal or recovery fees incurred by Us in
recovering overdue amounts.
7. Loss or Damage – Private Removals
7.1 Australian Consumer Law – If You’re not engaging Us for business purposes, You’re
protected under ACL guarantees.
7.2 Events Beyond Our Control – We are not liable for delays, loss, or damage beyond
Our control.
7.3 Owner-Packed Items – We are not responsible for damage caused by owner-packed
items.
7.4 Inherent Risk Items – Electronics, instruments, and delicate items may suffer
damage during transit. We’re not liable unless proven negligent.
7.5 Notification of Damage – You must report any damage or loss in writing within 2 days
of delivery.
7.6 Valuation – If a value has been declared by You, it will serve as a cap on any claim
amount.
8. Loss or Damage – Commercial Removals
8.1 Business Use – If You use our services in a business/professional capacity, this
section applies.
8.2 Negligence-Based Liability – You must prove Our negligence. Our liability is limited
to $100 per item or $1,000 in total, whichever is less.
8.3 Notice of Claims – All claims must be submitted in writing within 3 days of delivery
(or expected delivery).
8.4 Flat-Pack and Pressed Wood Furniture – Items like IKEA/Fantastic Furniture are
prone to damage during moves. Disassembly is recommended.
8.5 Mobile Storage Units – We are not liable for any damage to items moved into or out
of mobile storage units (e.g. PODS, Taxibox, GoBox).
9. Insurance
9.1 Transit Insurance – We offer insurance arrangements upon request.
9.2 Self-Arranged Insurance – You may arrange Your own cover.
9.3 Insurance Rights Assignment – If We pay You for loss or damage, You assign Us the
right to claim that amount from any insurer and agree to assist Us in that process.
10. Disputes
10.1 If a dispute arises, both parties must issue written notice. All outstanding
contractual obligations must still be fulfilled while the dispute is being resolved.
11. Variations and Notices
11.1 Changes to Terms – Only a company director, proprietor, secretary or manager of
Cool Cat Removals may vary these terms in writing.
11.2 Communication – Notices may be sent by post, email, or delivered in person.
12. Applicable Law
12.1 This agreement is governed by the laws of the State of Victoria.
13. Parking
13.1 If parking is illegal or unavailable, We may park further away. Any fines or parking
fees incurred will be charged to You. All Our vehicles are permitted in Loading Zones,
but time limits still apply.
14. Weather Conditions
14.1 To protect our staff, work may be paused, rescheduled, or moved to storage during
unsafe weather (rain, storms, lightning, or temperatures above 37°C). If storage is
required, You will be liable for any additional fees.
For any questions or clarification about these Terms & Conditions, please contact us
via:
quotes@coolcatremovals.com.au
0476 682 638